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Frequently asked questions

What happens if a user loses access to their 2FA method?

If a user loses access to their 2FA method, they should contact their administrator or Waybook support for assistance in regaining access to their account.

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What topics are covered in a team enablement session?

Topics include an overview of Waybook features, best practices for document creation and management, workflow optimization, and tips for effective team collaboration. We will work with you to tailor these sessions based on your team’s unique needs and goals.

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How can I use progress tracking to improve team performance?

Progress tracking enables you to identify areas for improvement, recognize achievements, and implement targeted interventions to drive performance improvement initiatives. Managers and team leaders can also reset individual member’s progress on specific Documents and Subjects, particularly useful where there are compliance concerns and a need to retrain.

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What types of tools can be integrated with Waybook?

Waybook can be integrated with various tools such as Slack, Microsoft Teams, Trello, CRM systems, HR platforms, and other software solutions your organization uses.

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