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Frequently asked questions

Is our content secure on Waybook?

Yes. Waybook runs in a dedicated Virtual Private Cloud, with firewalls ensuring strict communication between only authorized servers.

Your data is encrypted when in transit and at rest using the highest grade security such as AES-256 and TLSv1.3. Users can also use Multi-Factor Authentication and Single Sign-On to securely log in to their accounts and all activity is logged and recorded for audit purposes.

Waybook also has disaster recovery plans in place to protect your data in the unlikely event of unforeseen issues on our side.

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What happens if a user loses access to their 2FA method?

If a user loses access to their 2FA method, they should contact their administrator or Waybook support for assistance in regaining access to their account.

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How do advanced due dates work in Waybook?

Relative due dates in Waybook dynamically adjust based on when each team member gets access to a specific Subject, Document or Learning Path. This flexibility allows you to give your team plenty of time to review new information and process updates, while also ensuring your organization’s compliance needs are met.

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Can I change the custom branding settings at any time?

Yes, you can update your custom branding settings in Waybook at any time. Whether you need to refresh your logo, adjust your brand colors, or update your welcome message, you have full flexibility to make changes as needed.

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