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Frequently asked questions

What member roles does Waybook support?

At a member level, your teammates can either be read-only or have access to make changes. The ability to make changes is then broken down into the following roles:

Admin: Full edit access including settings.

Editor: Edit & create subjects and documents.

Contributor: Edit existing content only.

For roles other than admin, permissions will then be granted on a per subject or document basis.

Can I custom brand Waybook for my business?

Yes! You can set your own brand colors and logo to make Waybook your own. You can also pick your own subdomain like mycompany.waybook.com or use our CNAME feature to connect your own fully custom domain.

How do I get started with Waybook?

Your Waybook Free trial account will automatically have access to our ‘Start with Waybook’ subject, giving you all of the essential knowledge to get going.

You will also have the option of starting with a templated structure for SOP and document inspiration. Begin centralizing your knowledge from hundreds of documents or use Waybook AI to generate best practice documents specifically for you.

Waybook also hosts regular webinars, free one on one product coaching and has expert data migration and internal process experts available should you wish to hand everything over.

Is our content secure on Waybook?

Yes. Waybook runs in a dedicated Virtual Private Cloud, with firewalls ensuring strict communication between only authorized servers.

Your data is encrypted when in transit and at rest using the highest grade security such as AES-256 and TLSv1.3. Users can also use Multi-Factor Authentication and Single Sign-On to securely log in to their accounts and all activity is logged and recorded for audit purposes.

Waybook also has disaster recovery plans in place to protect your data in the unlikely event of unforeseen issues on our side.